TRANSACTIONS NOT GOING THROUGH

Created by Jared Bijasa, Modified on Wed, 24 Sep at 4:02 PM by Jared Bijasa

For credit card payments:

Here are a few steps you can take:

Contact Your Bank: The most effective solution is to call the customer service number on the back of your credit card. Ask them why the transaction was not authorized and request that they allow future transactions from our site.
Verify Card Details: Double-check that all card information entered is correct, including the card number, expiration date, and CVV.
Use a Different Card: If possible, try using a different credit card to make the subscription. Prepaid cards like Skrill is a good alternative.
Wait and Retry: Sometimes, waiting a short period and trying the transaction again can yield different results if the issue was temporary.

Also, sometimes updating your card will not work. If that happens, you will need to cancel your current subscription. After the subscription is canceled, you can use any card to make the purchase.

Please take note of the date as to when the subscription will end. Canceling the subscription means it will not renew the subscription. If your subscription is already due for a renewal, then canceling the subscription will take effect right away.

If issues with purchasing persists, you can submit a ticket thru support.